1. Introduction
Valli Electrical Pty Ltd (“we,” “us,” “our”) operates the website vallielectrical.com.au (the “Website”). We are committed to protecting the privacy of individuals in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Website or interact with us.
By using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with any aspect of this policy, you should refrain from using our Website or providing your personal information
2. Information We Collect
We may collect personal information directly from you or through your interactions with our Website. The types of information we collect include:
2.1 Personal Information
This may include the following:
- Contact Information: Name, email address, telephone number, postal address, etc.
- Service-Related Information: Information provided when requesting services or a quote, such as details about your electrical needs.
- Financial Information: If required for billing purposes, we may collect payment details.
- Communication Preferences: Preferences for receiving communications from us (e.g., marketing emails).
2.2 Sensitive Information
We do not typically collect sensitive information (e.g., health, racial, or criminal records). If sensitive information is provided by you, we will only use it with your express consent or as required by law.
2.3 Non-Personal Information
We may collect non-personally identifiable information such as:
- Browser and Device Information: Type of browser, operating system, and device used.
- Website Usage Data: Pages visited, time spent on the site, referral sources, and other analytics.
- IP Address: To help diagnose server issues and improve the Website.
2.4 Cookies and Tracking Technologies
We use cookies and other tracking technologies to monitor Website usage and enhance user experience. Cookies may collect non-identifying information and can be disabled in your browser settings.
3. How We Collect Your Information
We collect information through the following means:
- Direct Interaction: When you fill out forms, contact us, or provide information to request services.
- Automated Technologies: Cookies, web beacons, and analytics tools that track user behavior on the Website.
- Third Parties: We may receive personal information from third-party service providers, such as analytics platforms or marketing partners.
4. Use of Information
We collect and use your personal information for the following purposes:
- Service Delivery: To provide you with services, respond to your inquiries, and fulfill any contractual obligations.
- Communication: To send you updates, promotional content, and service-related announcements (with your consent where required).
- Marketing: To send direct marketing communications that may be of interest to you. You may opt-out of marketing communications at any time.
- Website Improvement: To analyze Website usage and improve our content, features, and user experience.
- Legal Compliance: To comply with any legal obligations or regulatory requirements.
5. Disclosure of Information
We do not sell or trade personal information. However, we may share your personal information with third parties under the following circumstances:
5.1 Service Providers
We may disclose personal information to trusted third-party service providers who help us operate the Website or provide services to you, including:
- Web hosting and maintenance services.
- Payment processors and financial institutions.
- Marketing and analytics platforms.
5.2 Legal and Regulatory Obligations
We may disclose your personal information if required by law, regulation, or a court order, including:
- To comply with legal obligations.
- To respond to lawful government or regulatory requests.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner, subject to confidentiality and protection standards consistent with this policy.
6. International Disclosure
We primarily store personal information on servers located in Australia. However, in certain circumstances, your personal information may be disclosed to entities located overseas, such as third-party service providers or cloud storage services.
When disclosing information overseas, we take steps to ensure that any recipient complies with the Australian Privacy Principles or is subject to similar privacy regulations.
7. Data Security
We take the security of your personal information seriously and implement reasonable physical, technical, and administrative safeguards to protect it from loss, unauthorized access, misuse, modification, or disclosure.
However, please note that no data transmission over the Internet is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.
8. Retention of Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
9. Accessing and Correcting Your Information
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request the correction of inaccurate, incomplete, or outdated information.
To access or correct your information, please contact us using the details below. We may require verification of your identity before processing your request.
10. Your Rights Under the Privacy Act
Under the Privacy Act 1988, you have the right to:
- Request not to receive direct marketing communications.
- Lodge a complaint if you believe your privacy has been breached.
If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us directly. We will investigate and respond to your complaint in a timely manner. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11. Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of other websites, and we encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be effective when we post the updated policy on our Website. We encourage you to review this page periodically to stay informed of any updates.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Valli Electrical Pty Ltd
Email: info@vallielectrical.com.au
Website: www.vallielectrical.com.au
Last Updated: 14/09/2024